:root{--red:#dc2626;--ink:#0f172a;--line:#e2e8f0;--muted:#64748b}*{box-sizing:border-box}body{margin:0;background:linear-gradient(145deg,#f8fafc,#fff 50%,#fff1f2);color:var(--ink);font-family:Arial,sans-serif;min-height:100vh}header{height:68px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 5vw}.brand{display:flex;align-items:center;gap:12px;color:inherit;text-decoration:none}.brand small{display:block;color:var(--muted);font-size:12px}.logo{height:36px;width:auto;display:block}main{max-width:1180px;margin:auto;padding:42px 20px}.card,.table-card{background:#fff;border:1px solid var(--line);border-radius:22px;box-shadow:0 18px 50px #0f172a0c}.survey,.login{max-width:720px;margin:auto;padding:38px}.tag{font-size:12px;font-weight:800;letter-spacing:.14em;color:var(--red)}h1{font-size:32px;margin:10px 0}.muted{color:var(--muted);line-height:1.6}hr{border:0;border-top:1px solid #f1f5f9;margin:28px 0}.scores{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;margin:20px 0 28px}.scores input{position:absolute;opacity:0}.scores span{min-height:112px;border:1px solid var(--line);border-radius:16px;display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center;padding:8px;cursor:pointer}.scores i{font-style:normal;font-size:30px}.scores b{font-size:12px;margin-top:8px;color:#475569}.scores input:checked+span{border-color:#ef4444;background:#fff1f2}.field{display:block;font-size:14px;font-weight:700;margin-top:18px}.field input,.field textarea{width:100%;margin-top:8px;padding:13px;border:1px solid #cbd5e1;border-radius:11px}.field small{font-weight:400;color:#94a3b8}button{border:0;border-radius:10px;background:var(--red);color:#fff;font-weight:700;padding:12px 18px;cursor:pointer;margin-top:18px}.error{background:#fef2f2;color:#b91c1c;padding:11px;border-radius:9px}.center{text-align:center;padding:65px 30px}.done{margin:auto;width:55px;height:55px;border-radius:50%;display:grid;place-items:center;background:#dcfce7;color:#15803d;font-size:30px}.login{max-width:460px}.dash-title{display:flex;justify-content:space-between;align-items:center}.filters{display:flex;align-items:end;gap:12px;background:#fff;border:1px solid var(--line);padding:16px;border-radius:15px;margin:24px 0}.filters label{font-size:13px;font-weight:700}.filters input,.filters select{display:block;padding:9px;border:1px solid #cbd5e1;border-radius:8px;margin-top:5px}.filters button{margin:0}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.metrics article{background:#fff;border:1px solid var(--line);border-radius:16px;padding:20px}.metrics small{display:block;color:var(--muted)}.metrics strong{display:block;font-size:28px;margin-top:12px}.rating-breakdown{display:flex;flex-wrap:wrap;gap:10px;margin:24px 0}.rb-item{display:flex;align-items:center;gap:8px;border:1px solid transparent;border-radius:10px;padding:9px 14px;font-size:13px;text-decoration:none;font-weight:600}.rb-item b{font-weight:800}.rb-item.active{border-color:currentColor}.rb-5{background:#dcfce7;color:#166534}.rb-4{background:#ecfccb;color:#4d7c0f}.rb-3{background:#fef9c3;color:#854d0e}.rb-2{background:#ffedd5;color:#9a3412}.rb-1{background:#fee2e2;color:#991b1b}.rb-pending{background:#f1f5f9;color:var(--muted)}.table-card{margin-top:18px;padding:22px}.pagination{display:flex;flex-wrap:wrap;align-items:center;justify-content:center;gap:12px;margin-top:18px;font-size:13px;color:var(--muted)}.pagination a{color:var(--red);text-decoration:none;font-weight:700;padding:8px 14px;border:1px solid var(--line);border-radius:8px}.pagination a:hover{background:#fff1f2}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;min-width:900px}th,td{text-align:left;border-top:1px solid #f1f5f9;padding:13px;font-size:13px}th{color:var(--muted)}.rating{background:#dcfce7;color:#166534;font-weight:bold;padding:5px 8px;border-radius:7px}.rating.pending{background:#f1f5f9;color:var(--muted)}.rating.rb-5{background:#dcfce7;color:#166534}.rating.rb-4{background:#ecfccb;color:#4d7c0f}.rating.rb-3{background:#fef9c3;color:#854d0e}.rating.rb-2{background:#ffedd5;color:#9a3412}.rating.rb-1{background:#fee2e2;color:#991b1b}.ticket-link{color:var(--red);text-decoration:none;font-weight:bold}.ticket-link:hover{text-decoration:underline}.auto-tag{margin-left:6px;font-size:11px;font-weight:700;color:var(--muted);background:#f1f5f9;padding:3px 7px;border-radius:6px}footer{text-align:center;color:#94a3b8;font-size:12px;padding:20px}@media(max-width:760px){.scores{gap:5px}.scores b{display:none}.survey{padding:24px}.metrics{grid-template-columns:1fr 1fr}.filters{flex-direction:column;align-items:stretch}.filters label{width:100%}.filters input,.filters select{width:100%}.dash-title{flex-wrap:wrap;gap:10px}.table-wrap{-webkit-overflow-scrolling:touch}table{min-width:640px}th,td{padding:9px;font-size:12px}h1{font-size:26px}}@media(max-width:420px){.metrics{grid-template-columns:1fr}.scores span{min-height:88px}.rb-item{padding:8px 10px;font-size:12px}main{padding:28px 14px}}